Refund Policy

Last updated: 18 October 2026

Daftar is operated by Ali Mneimneh, Beirut, Lebanon. This policy covers every paid plan (Student, Pro), and top-ups of extra AI calls bought before they stopped being sold on 15 October 2026, however you paid.

14 days to change your mind

Ask within 14 days of a payment and you get a full refund, as long as you haven't used more than the Free plan gives since that payment. This includes automatic renewals: if a renewal went through that you didn't want, ask within 14 days of it.

When a payment can't be refunded

The Free plan is there to try Daftar first. Once you go past what Free gives in a month after paying, you are using what you paid for, and that payment can no longer be refunded. Going past Free means any one of these since the payment: a 3rd lecture upload, an 11th question, a 2nd notes sheet, a 3rd flashcard deck, or more of any other feature than the Free plan allows (the pricing page lists them). The same applies to a top-up of extra AI calls once any of its calls has been used.

You can still cancel any time so the plan doesn't renew (below). Where the law where you live gives you more rights, those apply too.

Subscriptions and cancelling

Plans paid by card, Apple Pay or Google Pay renew automatically, weekly, monthly or yearly, until you cancel. Cancel any time in the app under You → Plans → Manage or cancel, or through the link in any Paddle receipt: no further charges are made, and you keep the plan until the end of the period you already paid for. Cancelling on its own doesn't refund the current period; ask for a refund as below if it is within 14 days of that payment. When we refund a subscription payment, we also cancel the subscription so it isn't charged again.

Plans paid by Whish never renew: they run for their week, month or year and stop.

Free trial. Nothing is charged during a 14-day free trial, so there is nothing to refund: cancel before it ends and you are never charged. The first payment after the trial is treated like any other payment above, with 14 days to ask for it back.

How to ask

Email contact@daftarai.app or message us on WhatsApp (+961 76 775 892) from the email address on your Daftar account, and say what you'd like refunded. We answer within 2 working days.

How the money comes back

Purchases by card, Apple Pay or Google Pay are processed by our reseller Paddle.com, the Merchant of Record for those orders. The refund goes back to the same card or wallet, through Paddle, usually within 5–10 working days depending on your bank. You can also ask Paddle directly at paddle.net.

Payments made by Whish transfer (Lebanon) are refunded by a Whish transfer back to the number you paid from, in US dollars, usually within 2 working days of your request.

A payment that went through but didn't unlock anything

If you were charged but your plan or calls didn't appear within a day, send us the payment reference (from your receipt email, or the Plans page) and we'll switch it on or refund it — your choice.